Duty of Care Case Study

Challenge:

A senior executive travelled frequently to various domestic and international locations, requiring consistent and reliable security and logistical support. The company sought a long-term Duty of Care solution to manage the executive’s travel needs and ensure their ongoing safety and well-being.

Solution:

Enhanced Patrol provided a comprehensive, ongoing Duty of Care program, utilizing Travel Risk Managers, for the executive:

Regular Travel Risk Assessments:

Enhanced Patrol conducted regular travel risk assessments for each of the executive’s planned trips, identifying potential threats and developing tailored security plans. These assessments followed our comprehensive methodology, considering factors such as crime rates, political instability, health advisories, and logistical challenges.

Dedicated Travel Risk Manager:

A dedicated Travel Risk Manager was assigned to manage the executive’s travel arrangements, providing consistent support and building a strong working relationship.

24/7 Availability and Support:

The Travel Risk Manager was available 24/7 to address any emergencies or urgent requests, providing peace of mind for the executive and their company.

Comprehensive Travel Assistance:

Enhanced Patrol provided comprehensive travel assistance services, including access to medical evacuation and emergency support resources, ensuring prompt assistance in case of unforeseen incidents. Discreet and highly trained protective services were arranged during foreign travel as needed, ensuring the executive’s safety and security throughout their journey.

Integrated Communication with Scheduling Team:

The Travel Security Manager worked in close coordination with the company’s executive scheduling team from the initial planning stages through the completion of each trip. This included regular communication regarding itinerary details, security considerations, logistical arrangements, and any potential schedule changes. This integrated approach ensured that security was a key component of every travel plan.

Result:

Enhanced Patrol’s ongoing Duty of Care program provided the executive with consistent and reliable support during their frequent travels. The proactive risk assessments, dedicated Travel Risk Manager, and 24/7 availability ensured their safety and well-being, allowing them to focus on their business objectives without distraction. The regular communication and reporting provided the company with valuable insights and peace of mind.