Case Study: Protecting a Physician

Challenge:

A physician at a major healthcare provider began receiving threatening communications from a former patient who had become increasingly agitated after a disagreement regarding treatment. The threats escalated to include specific details about the physician’s personal life and family, causing significant concern for their safety both at work and at home. Provider requested that Enhanced Patrol provide solutions to mitigate the risks to the physician and the organization.

Solution:

Enhanced Patrol implemented a comprehensive workplace violence prevention plan:

Threat Assessment and Background Checks:

Our private investigators conducted a thorough background check on the former patient, uncovering a history of volatile behavior and prior legal issues. This assessment confirmed the credibility of the threat.

Plain Clothes, Armed Security Detail:

Enhanced Patrol provided discreet, plain clothes and armed security detail to protect the physician both at the hospital and at their residence. The agents were trained in close protection tactics, de-escalation techniques, and emergency response protocols.

Surveillance and Monitoring:

Our private investigators discreetly monitored the former patient’s activities to ensure they did not attempt to approach the physician, their family, or their workplace.

Coordination with Local Law Enforcement:

Enhanced Patrol maintained close communication with local law enforcement, sharing information and coordinating efforts to ensure the physician’s safety.

Result:

The comprehensive security measures implemented by Enhanced Patrol effectively protected the physician from harm. The visible (though discreet) presence of the security detail acted as a deterrent, while the surveillance provided valuable intelligence and allowed for proactive intervention through the legal system. The coordination with law enforcement further enhanced the overall security posture. The physician was able to continue their work with peace of mind, knowing that their safety was being expertly managed.